Terms & Conditions
will e-mail you a confirmation of order within 24 hours of
receiving your order, if any of the goods are not immediately
available, we will immediately inform you of the expected
We accept credit and debit card payment and all payments are
processed through PayPal.
Orders are shipped via our shipping agents (usually the Post
Office) and require a signature on delivery, should the
recipient not be in to sign for the goods a contact card will be
left for the recipient to re-arrange delivery or collection.
Individual rolls of stick tape will be sent in the second
class post due to the nature of the service and price
constraints to offer you tape at these low prices. The tape is
sent uninsured and therefore will we not be able to replace tape
not received by the customer. Nor can we accept any
responsibility for the Post Office charging you for excessive
All packaging charges are included in the postal charge.
Please note that because we are a V.A.T. registered business
we are obliged to include 20% V.A.T. on all shipping charges.
In stock items can be shipped out the same working day, if
ordered before 12 noon. All deliveries are on a "working day"
basis, Saturdays and Sundays are not classed as working days
Part orders will be shipped or held for complete fulfilment
depending upon the status of the order and at our discretion.
Products that are bought in will be delivered usually within
7 - 10 working days (inland). However on the few occasions that
the delivery time is extended we will inform you by e-mail.
International orders take a little longer, however we will
inform you by e-mail with delivery times where necessary.
Please note that all delivery services are subject to stock
availability and we will inform you accordingly should stock not
be immediately available.
Charges for shipping services are based on the type of
delivery service offered and not speed of service.
Should your order be out of stock, we will back order it for
you .You will always be emailed with the option to cancel your
order if you would rather not wait.
Order cancellation - non stock items that have been specially
ordered from our North American suppliers may be cancelled
BEFORE they are shipped to us, however cancellation of items in
transit to us or already received by us, could incur a 25%
V.A.T.(where applicable) is charged at the standard rate and
is included in all prices listed. Invoices showing the V.A.T.
breakdown can be supplied on request.
All of your personal information and payment details relating
to orders placed at our online shop are deal with by
PayPal and as such are
fully encrypted by 128 bit secure payment service.
This site does not hold any of your payment details.
We guarantee your satisfaction. Our policy is:
All items are guaranteed under the manufacturers limited
Warranty covers defective material or defective workmanship.
Should your purchase be faulty on receipt or become faulty
within a 7 day period (from receipt of goods), we will (subject
to inspection by ourselves) refund or replace the item.
Should your purchase become faulty after this period we
reserve the right to have the item repaired or replaced at our
or the manufacturers discretion.
Please note that due to the nature of the sport, hockey
sticks, shafts and blades do not carry any guarantee against
We recommend that you use Recorded Delivery, as proof of
shipping is not proof of receipt.
If you have any questions or queries regarding the products
featured here or need further information on ordering, despatch
or any service issues, you can email us at
You can also write to us at:
19 Carters Lane
We will deal with any complaint quickly, fairly and
confidentially and to your satisfaction, we learn from any
issues raised to improve our business in future.
JG Hockey do not disclose buyers information to third
We do not sell, rent or loan any identifiable information
regarding our customers to any third party.
You may return an item within 14 days of purchase for any
reason providing that the item is not used, scuffed, scratched,
dirty or packaging destroyed so that we cannot sell again as new
and that you email
firstname.lastname@example.org to obtain our authorisation.
The item is not used, scuffed, scratched, dirty or packaging
destroyed so that we cannot sell again as new.
On receipt of the returned item(s) and subject to our
inspection we will be prepared to exchange or refund the item
providing that it is returned at the customers expense. As we
may order stock in directly from Finland to fulfil your order.
We reverse the right to charge a restock fee of 20% of the items
cost. Where we have provided the specified item as requested and
the customer subsequently decides that the equipment is too big
Unless the goods are defective, damaged or not as specified
on your order acknowledgement, you are responsible for the cost
of returning goods to us. We recommend that you use Royal Mail
Special Delivery, as proof of shipping is not proof of receipt.
Please also ensure that goods have the appropriate level of
insurance to cover the cost of the goods should the parcel go
missing in transit.